Fractional COO · Cannabis & Startup Operations
I've been in the room where operations fall apart. I know exactly what to fix.
Not a deck. Not a framework. The actual fix.
Not a deck. Not a framework. The actual fix.
Jenn Do · Fractional COO, Brixhouse Consulting
Cultivators, manufacturers, co-packers, and distributors who are growing fast but the back end hasn't caught up. You need systems that work as hard as you do — without hiring a full-time ops team.
You've built something good. Implementations are stalling, churn is creeping, and your team is working around the software instead of with it. That's an ops problem. I fix those.
Under $10M ARR, stalled on revenue, great product but no repeatable motion. You don't need another advisor. You need someone who will stay until it actually works.
I come in, learn your business fast, find what's actually broken, and build the fix. No disappearing after the deck. No frameworks that gather dust. I stay until it runs.
Your operations partner — in the room, not on a retainer call once a month. I build the systems, bridge the gaps between product, sales, and ops, and scale what's working.
For cannabis operators and SaaS companies with product-market fit ready to scale.
Software sitting unused is a leadership problem, not a technology problem. I get your team actually using the tools you've paid for — and build the workflows so it sticks.
For operators and brands where software sits unused and teams work around it.
Churn doesn't start when a client cancels. It starts three months earlier, in the onboarding. I find the leak, fix the system, and turn your support function into a revenue line.
For SaaS companies with high churn or low engagement heading into a critical quarter.
Great product, broken handoffs. Sales closes it, ops can't deliver it, and the client churns six months later. I fix the motion between the teams so revenue actually compounds.
For technical founders and startups under $10M ARR stalled on predictable revenue.
I've scaled a cannabis SaaS platform to 500+ clients across 25+ markets with sub-1.5% monthly churn — not on paper, in practice. I know what breaks, when it breaks, and exactly how to fix it. I don't bill hours for advice. I show up as a partner and leave when you don't need me anymore.
Not sure if you need help yet? These free audits and diagnostics will tell you exactly where you stand — and what to do about it.
Cannabis POS systems have crashed on 4/20 multiple years in a row. This free 5-minute audit tells you whether your ops can handle the volume and exactly what to fix if they can't.
Take the Audit →Q1 is historically the hardest quarter for SaaS retention. This free diagnostic identifies exactly where your retention is breaking down so you can fix it before it shows up in your revenue.
Take the Diagnostic →"There is nobody better. If you have a need you should reach out for Jenn. Highly recommend."
"Working alongside you as a client for nearly 9 years has been an honor. To operators considering engaging with Brixhouse, do it."
"Your ability to balance strategy, execution, and genuine care for clients is rare in today's day and age, and it shows in everything you've built."
"If you ever need someone to deliver under pressure, no slip-ups, just results, Jenn is your woman."
"You always led with integrity and truly had your clients' best interest at heart. You care deeply and put heart into every decision — and that's what sets you apart."
"I'd hire you in a heartbeat if I were still in the industry. You are going to continue to provide the best support and guidance to so many businesses."
"There is nobody better. If you have a need you should reach out for Jenn. Highly recommend."
"Working alongside you as a client for nearly 9 years has been an honor. To operators considering engaging with Brixhouse, do it."
"Your ability to balance strategy, execution, and genuine care for clients is rare in today's day and age, and it shows in everything you've built."
"If you ever need someone to deliver under pressure, no slip-ups, just results, Jenn is your woman."
"You always led with integrity and truly had your clients' best interest at heart. You care deeply and put heart into every decision — and that's what sets you apart."
"I'd hire you in a heartbeat if I were still in the industry. You are going to continue to provide the best support and guidance to so many businesses."
I spent nearly eight years co-founding and leading customer success at a cannabis wholesale SaaS platform — 500+ paying clients across 25+ markets, monthly churn under 1.5%, and $3M ARR on under $4M raised. I built every map myself. Nobody handed me a blueprint.
Most cannabis companies fail because operations can't keep up with growth. Software sits unused. Teams burn out. Churn accelerates.
I'm a first-generation Vietnamese-American who grew up watching my parents build something from nothing. That's the lens I bring to every client. I've been in cannabis for 11 years — I know the compliance complexity, the market-by-market chaos, the reality that your ops have to work as hard as you do. Now I run Brixhouse from 10 acres in Vermont, doing the same work I've always done: finding what's broken and fixing it. As a fractional partner. Not a consultant who disappears after the deck.
Curious about the person behind the ops? Let's talk →
30-minute call. No BS. We'll figure out if I can help.